Tips for Purchasing Tickets and Passes Online
May 13, 2011
1. Transactions must be completed within 20 minutes. Please note: putting tickets in your purchase basket does not “reserve” tickets indefinitely; it only reserves your tickets for 20 minutes, so you have time to complete the transaction.
2. The Ultimate pass is a popular item. If you want Ultimate passes, make these purchases and add-ons first. Complete your transaction and then return to consider other shows.
3. Playhouse shows seat selection: If purchasing an Ultimate and adding on a Playhouse show, you must take the best seats available provided by the system for the Playhouse add-on. However, if buying a Playhouse show not as an add-on to an Ultimate Pass, you can choose your seat from all remaining stock.
4. If purchasing an Ultimate pass AND a Gregg Allman Wednesday ticket, consider the Ultimate Hardcore package, which gets an Ultimate Pass, a ticket to Gregg Allman Wednesday at a discounted price, and a bonus limited edition Harvest wearable.
5. Plan ahead. Know what you want buy well before 9am! This way you can quickly get into the system and get your order processed!
6. Refrain from using Back and Forward buttons in the browser. Those buttons only display screens that have been displayed previously, but do not necessarily reflect the present ticket/pass availability. (For example, if you have tickets in your cart and then release them, if you click on the Back button a few times, the screen will show those tickets in your cart; however, in reality they are no longer there.)
7. Confirmation emails are sent immediately after your purchase. If you do not receive a confirmation email, check your junk box. If confirmation is not there then you may have provided an incorrect email address. You can access your account by clicking on this link https://ww4.ticketpro.ca/account.html?lang=en . If you have not received a confirmation within 24 hours of your purchase, please call Ticketpro at 1-888-311-9090.
How Has Harvest improved upon our ONLINE purchasing process?
We’ve made changes to ensure a smoother online purchasing process this year:
-You are now able to choose your Playhouse seats from a seating chart in the Ticketpro system (except when purchasing Ultimate add-ons – then the system will automatically choose best seat available).
-We have increased our server ability to handle higher traffic loads.
-You will now have 20 minutes to make your online purchases. This is an increase from the standard 10 minutes usually allotted by Ticketpro.
-A maximum of 4 Harvest Ultimates and Nightly Passes may be purchased in any one transaction, in order to ensure fairness
-Maximum tickets to any individual show are limited to 8 per transaction.
